What's wrong with people?

What is it with restaurants and customers complaining? Look, I run a thai restaurant and we have our share of complainers. Most we try to appease to a win win situation, some we bend over backwards for, others we let go and move on.
I mean if something's really wrong with your meal...you'd complain. I would! It's only natural, we pay for what we expect should be an enjoyable meal and great evening. So by right if things don't go our way we seek redemption, we seek some form of acceptance by the restaurant that they were at fault.
Now, why am I raving like this? Well, it all boils down to this customer we had who complained about their food. Normally, this would be a standard occurance, with any restaurant, no matter up market or by the street stall...we all get complaints from time to time.
So standard occurance elicits a standard response...but not this time.
This customer complained that her portions were too small...ok fair enough, they're entitiled to their own opinion. But this customer took it one step further...they started to compare us to 5 other thai restaurants. I mean come on..every restaurant is different. We all cook differently therefore we serve our food differently. Contrary to popular belief we are not part of some gigantic multinational franchise! Furthermore, she even got a 20% discount because she took advantage of our Early Bird special!
Get a cheap meal and still complain about your portions!
Why do some poeple out there think that just because we call ourselves a "thai" restaurant, they can automatically lump us in one basket with all the others? Is this fair?
I would really like to know if others out there think the same way? Am I being to over the top? Or is the customer always right?
Please help! Let me know what you think! Am I in the wrong to have this opinion? It'd be interesting to know.
Good night and happy eating!

Comments

[Anti National Trust person]

Great rave, go for the jugular. People like that don't deserve to be served by courteous friendly staff and management, personaly I would have placed the left-overs from someone elses meal on a plate, taken them to her and placed them, delicately ofcourse, in her lap !!!
Keep up the great work and we will continue to eat with you for many years to come. Food is exceptional as is the Chef and the service 7 star.